It is the policy of the Simplified Yi Jing Sdn Bhd (the“Academy”) to issue refunds and/or compensation, where appropriate, to students who withdraw from their Programme,
wish to cancel a payment or in other situations covered by this policy.
This policy applies to students who are registered with the Simplified Yi Jing Sdn Bhd (the“Academy”) as online,distance learners, offline or participants.
Any refund will depend on the timing of the withdrawal, the student’s Programme, and where applicable, the particular circumstances of the case, as outlined below.
Full payment must be made before the course otherwise there is no guarantee of seat.
In the case of an incorrect payment due to a printing error, the correct payment will prevail.
Any course fee offered in class is final and student agreed to honour full payment without dispute should there be any shortfall regardless of the reason during the payment process.
Academy reserves to right to recover the amount shortfall from the student.
1. DEFINITIONS
1.1 “Academy” refers to SIMPLIFIED YI JING SDN BHD, including its directors, employees, representatives, and affiliates.
1.2 “Client” refers to any individual or entity who purchases, enrols in, or participates in any Program or Product offered by the Academy.
1.3 “Program” includes all courses, workshops, consultations, memberships, and training services.
1.4 “Product” includes all physical goods, tools, and materials supplied by the Academy.
2. NATURE OF PROGRAM
2.1 The Academy provides educational content, proprietary systems, and structured learning programs.
2.2 The Client acknowledges that all Programs are educational in nature and do not guarantee specific results.
2.3 Outcomes depend on the Client’s effort, application, and external factors beyond the Academy’s control.
3. COMMITMENT-BASED ENROLMENT
3.1 All Programs are structured as commitment-based learning and transformation programs.
3.2 By enrolling, the Client agrees to commit to the Program structure and delivery.
3.3 Withdrawal, non-participation, or change of mind does not automatically entitle the Client to a refund and will be assessed under Clause 6.
4. ADVANCE COURSE INTEGRATION (易行天下)
4.1 易行天下 forms an integral part of the Academy’s Advance Course structure.
4.2 Upon enrolment, administrative processing, resource allocation, and access to proprietary systems and materials will be initiated.
4.3 Registration fees and deposits are non-refundable.
4.4 Any portion of the Program that has been accessed, attended, or made available shall be deemed delivered and consumed.
4.5 Any remaining portion, if applicable, shall be reviewed under Clause 6.
5. ACCESS AND VALUE CONSUMPTION
5.1 Access to any digital materials, recordings, systems, or proprietary content constitutes delivery of value.
5.2 Once access is granted, such value is deemed consumed.
5.3 No refund shall apply to accessed or unlocked content.
6. REFUND & RESOLUTION POLICY
6.1 General Principle
6.1.1 Refunds are not automatic and will be assessed based on:
a. Delivery status
b. Usage
c. Costs incurred
d. Reasonableness of the request
6.2 Non-Refundable Components
6.2.1 The following are non-refundable:
a. Registration fees
b. Deposits
c. Administrative and processing fees
d. Materials accessed or issued
e. Sessions attended or delivered
f. Products opened, used, or collected
6.3 Services and Programs
6.3.1 Where cancellation occurs, the Academy may retain:
a. Administrative costs
b. Payment processing fees
c. Value of materials provided
d. Value of services delivered
6.3.2 Any remaining portion may be refunded, credited, or otherwise resolved based on fairness and applicable law.
6.4 Pre-Order and MOQ Products
6.4.1 Certain Products are procured under Minimum Order Quantity (MOQ) or batch production.
6.4.2 Upon confirmation, production and procurement commitments are made and costs are allocated per unit.
6.4.3 In the event of cancellation, the Academy may deduct:
a. Allocated production cost
b. Supplier commitments
c. Logistics and procurement costs
d. Administrative and payment processing fees
6.4.4 Any remaining balance shall be assessed and resolved accordingly.
6.5 Third-Party Transaction Fees
6.5.1 Payments processed through third-party gateways (including but not limited to credit cards, e-wallets, and online payment providers) are subject to non-refundable transaction fees imposed by such providers.
6.5.2 In the event of any refund, such third-party fees may be deducted as they are not retained by the Academy.
6.6 Resolution Priority
6.6.1 The Academy may, before issuing any refund, offer:
a. Deferment
b. Transfer
c. Credit
6.7 Refund Request Timing
6.7.1 Any request for refund must be submitted within a reasonable period from the date of purchase or issue.
6.7.2 The determination of a reasonable period shall take into account the nature of the Program, timing of delivery, and whether value has already been consumed.
6.7.3 For administrative efficiency, the Academy recommends that requests be submitted within seven (7) days; however, each request shall be assessed based on the circumstances, including whether value has already been delivered or costs incurred.
6.8 Exceptional Circumstances
6.8.1 In cases involving serious illness, force majeure, or other reasonable grounds supported by documentation, the Academy may review the matter on a case-by-case basis.
6.9 Initial Payment, Deposit and Non-Refundable Components
6.9.1 Upon enrolment, booking, or confirmation of any Program or Service, the Client shall make an initial payment which may comprise a combination of:
a. A non-refundable deposit;
b. Administrative and onboarding costs;
c. Resource allocation and scheduling commitments;
d. Access to proprietary materials, systems, or content;
e. Other preparatory and operational costs incurred by the Academy;
f. The specific allocation and proportion of such components may vary depending on the Program and shall be communicated to the Client prior to enrolment, including through invoice, payment documentation, or written communication.